Journal Articles
Schmidt, A. L., Koerten, K., Tuomi, A., El-Manstrly, D., Wiegerink, K. (2025). Human Versus Robot: Comparing Service Agents in Hospitality Settings - Insights from a Field Study. Strategic Change. Link.
Moreira-Kares, E., Tuomi, A., Caiola, V., Pillan, M., Spallazzo, D. (2025). Social presence in shared virtual reality experience among older adults. Virtual Reality 29(42). Link.
Tuomi, A., Tussyadiah, I., Ascençao, M.P. (2024). Customized Language Models for Tourism Management: Implications and Future Research. Annals of Tourism Research 110, 103863. Link.
Tuomi, A., Jianu, B., Hua, M., Roelofsen, M., Ascencao, M.P. (2024). Strategies for communicating and mitigating algorithmic control on delivery platforms. Convergence: The International Journal of Research into New Media Technologies. Link.
Ivanov, S., Soliman, M., Tuomi, A., Alkathiri, N., Al-Alawi, A. (2024). Drivers of generative AI adoption in higher education through the lens of Theory of Planned Behaviour. Technology in Society 77, 102521. Link.
Ashton, M., Filimonau, V., Tuomi, A. (2024). How the metaverse can add new layers of hospitality services: a perspective of senior industry practitioners. International Journal of Contemporary Hospitality Management. Link.
Tuomi, A., Ascençao, M.P. (2023). Deliberative Governance for Tourism Platforms. Annals of Tourism Research 103, 103647. Link.
Tuomi, A., Moreira Kares, E., Zainal Abidin, H. (2023). Digital Cultural Tourism: Older Adults' Acceptance and Use of Digital Cultural Tourism Services. Scandinavian Journal of Hospitality and Tourism 23(2-3), 226-247. Link.
Caiola, V., Moreira Kares, E., Pillan, M., Spallazzo, D., Tuomi, A. (2023). Remote Cultural Events: Investigating the Usefulness of Live Streaming for Creating Cultural and Social Engagement in Communities of Older Adults. Sustainability 15(13). Link.
Ashton, M., Tuomi, A., Backman, P. (2022). Ghost Production: Applying the Servuction Model to Establish a Typology and Propose a Research Agenda for On-Demand Restaurant Food Delivery. Journal of Hospitality and Tourism Insights. Link.
Rojas, A., Tuomi, A. (2022). Reimagining the Sustainable Social Development of AI for the Service Sector: The Role of Startups. Journal of Ethics in Entrepreneurship and Technology. Link.
Chen, Y., Xue, T., Tuomi, A., Wang, Z. (2022). Hotel Robots: An Exploratory Study of Generation Z Customers in China. Tourism Review. Link.
Tuomi, A., Tussyadiah, I., Han, D-I., Ascençao, M.P. (2022). Implications of Cellular Agriculture for Hospitality and Tourism Management Research: Sustainable Development Goal Perspective. eSignals Research. Link.
Tuomi, A., Ascençao, M.P. (2021). Intelligent Automation in Hospitality: Exploring the Relative Automatability of Frontline Food Service Tasks. Journal of Hospitality and Tourism Insights 6(1), pp. 151-173. Link.
Tuomi, A. (2021). Deepfake Consumer Reviews in Tourism: Preliminary Findings. Annals of Tourism Research Empirical Insights 2(2), 100027. Link.
Tussyadiah, I., Tuomi, A., Ling, E.C., Miller, G., Lee, G. (2021). Drivers of Organizational Adoption of Automation. Annals of Tourism Research, 103308. Link.
Tuomi, A., Tussyadiah, I., Hanna, P. (2021). Spicing Up Hospitality Service Encounters: The Case of Pepper™. International Journal of Contemporary Hospitality Management 33(11), pp. 3906-3925. Link.
Ling, E. C., Tussyadiah, I., Tuomi, A., Ioannou, A., Stienmetz, J. (2021). Factors Influencing Intention to Use Intelligent Agents: A Systematic Review. Psychology & Marketing 38(7), pp. 1031-1051. Link.
Tuomi, A., Tussyadiah, I., Ling, E.C., Miller, G., Lee, G. (2020). x=(tourism_work) y=(sdg8) while y=true: automate(x). Annals of Tourism Research 84, 102978. Link.
Tuomi, A., Tussyadiah, I. (2020). Building the Sociomateriality of Food Service. International Journal of Hospitality Management 89, 102553. Link.
Tuomi, A., Tussyadiah, I., Stienmetz, J. (2020). Applications and Implications of Service Robots in Hospitality. Cornell Hospitality Quarterly 62(2), pp. 232-247. Link.
Tuomi, A., Tussyadiah, I., Stienmetz, J. (2019). Leveraging LEGO® Serious Play® to embrace AI and robots in tourism. Annals of Tourism Research 81, 102736. Link.
Moreira-Kares, E., Tuomi, A., Caiola, V., Pillan, M., Spallazzo, D. (2025). Social presence in shared virtual reality experience among older adults. Virtual Reality 29(42). Link.
Tuomi, A., Tussyadiah, I., Ascençao, M.P. (2024). Customized Language Models for Tourism Management: Implications and Future Research. Annals of Tourism Research 110, 103863. Link.
Tuomi, A., Jianu, B., Hua, M., Roelofsen, M., Ascencao, M.P. (2024). Strategies for communicating and mitigating algorithmic control on delivery platforms. Convergence: The International Journal of Research into New Media Technologies. Link.
Ivanov, S., Soliman, M., Tuomi, A., Alkathiri, N., Al-Alawi, A. (2024). Drivers of generative AI adoption in higher education through the lens of Theory of Planned Behaviour. Technology in Society 77, 102521. Link.
Ashton, M., Filimonau, V., Tuomi, A. (2024). How the metaverse can add new layers of hospitality services: a perspective of senior industry practitioners. International Journal of Contemporary Hospitality Management. Link.
Tuomi, A., Ascençao, M.P. (2023). Deliberative Governance for Tourism Platforms. Annals of Tourism Research 103, 103647. Link.
Tuomi, A., Moreira Kares, E., Zainal Abidin, H. (2023). Digital Cultural Tourism: Older Adults' Acceptance and Use of Digital Cultural Tourism Services. Scandinavian Journal of Hospitality and Tourism 23(2-3), 226-247. Link.
Caiola, V., Moreira Kares, E., Pillan, M., Spallazzo, D., Tuomi, A. (2023). Remote Cultural Events: Investigating the Usefulness of Live Streaming for Creating Cultural and Social Engagement in Communities of Older Adults. Sustainability 15(13). Link.
Ashton, M., Tuomi, A., Backman, P. (2022). Ghost Production: Applying the Servuction Model to Establish a Typology and Propose a Research Agenda for On-Demand Restaurant Food Delivery. Journal of Hospitality and Tourism Insights. Link.
Rojas, A., Tuomi, A. (2022). Reimagining the Sustainable Social Development of AI for the Service Sector: The Role of Startups. Journal of Ethics in Entrepreneurship and Technology. Link.
Chen, Y., Xue, T., Tuomi, A., Wang, Z. (2022). Hotel Robots: An Exploratory Study of Generation Z Customers in China. Tourism Review. Link.
Tuomi, A., Tussyadiah, I., Han, D-I., Ascençao, M.P. (2022). Implications of Cellular Agriculture for Hospitality and Tourism Management Research: Sustainable Development Goal Perspective. eSignals Research. Link.
Tuomi, A., Ascençao, M.P. (2021). Intelligent Automation in Hospitality: Exploring the Relative Automatability of Frontline Food Service Tasks. Journal of Hospitality and Tourism Insights 6(1), pp. 151-173. Link.
Tuomi, A. (2021). Deepfake Consumer Reviews in Tourism: Preliminary Findings. Annals of Tourism Research Empirical Insights 2(2), 100027. Link.
Tussyadiah, I., Tuomi, A., Ling, E.C., Miller, G., Lee, G. (2021). Drivers of Organizational Adoption of Automation. Annals of Tourism Research, 103308. Link.
Tuomi, A., Tussyadiah, I., Hanna, P. (2021). Spicing Up Hospitality Service Encounters: The Case of Pepper™. International Journal of Contemporary Hospitality Management 33(11), pp. 3906-3925. Link.
Ling, E. C., Tussyadiah, I., Tuomi, A., Ioannou, A., Stienmetz, J. (2021). Factors Influencing Intention to Use Intelligent Agents: A Systematic Review. Psychology & Marketing 38(7), pp. 1031-1051. Link.
Tuomi, A., Tussyadiah, I., Ling, E.C., Miller, G., Lee, G. (2020). x=(tourism_work) y=(sdg8) while y=true: automate(x). Annals of Tourism Research 84, 102978. Link.
Tuomi, A., Tussyadiah, I. (2020). Building the Sociomateriality of Food Service. International Journal of Hospitality Management 89, 102553. Link.
Tuomi, A., Tussyadiah, I., Stienmetz, J. (2020). Applications and Implications of Service Robots in Hospitality. Cornell Hospitality Quarterly 62(2), pp. 232-247. Link.
Tuomi, A., Tussyadiah, I., Stienmetz, J. (2019). Leveraging LEGO® Serious Play® to embrace AI and robots in tourism. Annals of Tourism Research 81, 102736. Link.
Book Chapters / Conference Proceedings
Rojas, A., Tuomi, A. (2024). Organizational change process for healthcare organizations introducing mobile service robots. ISPIM Innovation Conference. Link.
Tuomi, A., Ascenção, M.P. (2024). Algorithmic Control Across the Employee Lifecycle. In: Berezina, K., Nixon, L., Tuomi, A. (eds) Information and Communication Technologies in Tourism 2024. ENTER 2024. Springer Proceedings in Business and Economics. Springer, Cham. Link.
Berezina, K., Nixon, L., Tuomi, A. (2024). Information and Communication Technologies in Tourism 2024. ENTER 2024. (eds) Springer Proceedings in Business and Economics. Springer, Cham. Link.
Tuomi, A., Jianu, B., Roelofsen, M., Ascenção, M.P. (2023). Riding Against the Algorithm: Algorithmic Management in On-Demand Food Delivery. In: Ferrer-Rosell, B., Massimo, D., Berezina, K. (eds) Information and Communication Technologies in Tourism 2023. ENTER 2023. Springer Proceedings in Business and Economics. Springer, Cham. Link.
Tuomi, A. (2023). AI-Generated Content, Creative Freelance Work and Hospitality and Tourism Marketing. In: Ferrer-Rosell, B., Massimo, D., Berezina, K. (eds) Information and Communication Technologies in Tourism 2023. ENTER 2023. Springer Proceedings in Business and Economics. Springer, Cham. Link.
Zainal Abidin, H., Tuomi, A., Moreira Kares, E. (2023). Older Adults’ Perceptions of Digital Cultural Tourism in ‘Super-Aged’ Nations: The Case of Finland and Japan. In: Ferrer-Rosell, B., Massimo, D., Berezina, K. (eds) Information and Communication Technologies in Tourism 2023. ENTER 2023. Springer Proceedings in Business and Economics. Springer, Cham. Link.
Tuomi, A., Ashton, M., Ellonen, H-K., Tussyadiah, I. (2022). Innovation in High-End Food Service During COVID-19 Lockdowns. Proceedings of the 55th Hawaii International Conference on System Sciences (HICSS). Link.
Ellonen, H-K., Tuomi, A., Johansson, A. (2021). Simple Rules and Learning: Business Model Innovation During COVID-19. In: Bitrain, I., Bitetti, L., Conn, S., Fishburn, J., Huizingh, E., Torkkeli, M., Yang, J. (eds.) ISPIM Connects Valencia Conference. Proceedings of the ISPIM Connects "Reconnect, Rediscover, Reimagine". Link.
Tuomi, A., Ashton, M., Tussyadiah, I. (2021). COVID-19 and Instagram: Digital Service Innovation in Top Restaurants. In: Wörndl, W., Koo, C., Stienmetz, J. (eds.) Information and Communication Technologies in Tourism 2021, Springer: Cham. Link.
Tuomi, A., Tussyadiah, I., Stienmetz, J. (2020). Service Robots and the Changing Roles of Employees in Restaurants: A Cross-Cultural Study. e-Review of Tourism Research 17(5). Link.
Ashcroft, E., Tuomi, A., Wang, M., Solnet, D. (2019). Resistance to the Adoption of ICTs in Independent Restaurants: Insights from China & the UK. e-Review of Tourism Research 16 (2/3). Link.
Tuomi, A., Ascenção, M.P. (2024). Algorithmic Control Across the Employee Lifecycle. In: Berezina, K., Nixon, L., Tuomi, A. (eds) Information and Communication Technologies in Tourism 2024. ENTER 2024. Springer Proceedings in Business and Economics. Springer, Cham. Link.
Berezina, K., Nixon, L., Tuomi, A. (2024). Information and Communication Technologies in Tourism 2024. ENTER 2024. (eds) Springer Proceedings in Business and Economics. Springer, Cham. Link.
Tuomi, A., Jianu, B., Roelofsen, M., Ascenção, M.P. (2023). Riding Against the Algorithm: Algorithmic Management in On-Demand Food Delivery. In: Ferrer-Rosell, B., Massimo, D., Berezina, K. (eds) Information and Communication Technologies in Tourism 2023. ENTER 2023. Springer Proceedings in Business and Economics. Springer, Cham. Link.
Tuomi, A. (2023). AI-Generated Content, Creative Freelance Work and Hospitality and Tourism Marketing. In: Ferrer-Rosell, B., Massimo, D., Berezina, K. (eds) Information and Communication Technologies in Tourism 2023. ENTER 2023. Springer Proceedings in Business and Economics. Springer, Cham. Link.
Zainal Abidin, H., Tuomi, A., Moreira Kares, E. (2023). Older Adults’ Perceptions of Digital Cultural Tourism in ‘Super-Aged’ Nations: The Case of Finland and Japan. In: Ferrer-Rosell, B., Massimo, D., Berezina, K. (eds) Information and Communication Technologies in Tourism 2023. ENTER 2023. Springer Proceedings in Business and Economics. Springer, Cham. Link.
Tuomi, A., Ashton, M., Ellonen, H-K., Tussyadiah, I. (2022). Innovation in High-End Food Service During COVID-19 Lockdowns. Proceedings of the 55th Hawaii International Conference on System Sciences (HICSS). Link.
Ellonen, H-K., Tuomi, A., Johansson, A. (2021). Simple Rules and Learning: Business Model Innovation During COVID-19. In: Bitrain, I., Bitetti, L., Conn, S., Fishburn, J., Huizingh, E., Torkkeli, M., Yang, J. (eds.) ISPIM Connects Valencia Conference. Proceedings of the ISPIM Connects "Reconnect, Rediscover, Reimagine". Link.
Tuomi, A., Ashton, M., Tussyadiah, I. (2021). COVID-19 and Instagram: Digital Service Innovation in Top Restaurants. In: Wörndl, W., Koo, C., Stienmetz, J. (eds.) Information and Communication Technologies in Tourism 2021, Springer: Cham. Link.
Tuomi, A., Tussyadiah, I., Stienmetz, J. (2020). Service Robots and the Changing Roles of Employees in Restaurants: A Cross-Cultural Study. e-Review of Tourism Research 17(5). Link.
Ashcroft, E., Tuomi, A., Wang, M., Solnet, D. (2019). Resistance to the Adoption of ICTs in Independent Restaurants: Insights from China & the UK. e-Review of Tourism Research 16 (2/3). Link.
Expert Blogs and other writing
Tuomi, A., Kingelin, T. (2025). Katsaus hotellien digitaaliseen myyntiin. Vitriini. Link.
Tuomi, A. (2024). Katsaus ravintoloiden digitaaliseen myyntiin. Vitriini. Link.
Tuomi, A., Ascenção, M.P. (2024). Why Complain to a Chatbot? Link.
Tuomi, A., Ascenção, M.P. (2023). Digital Labour Platforms Providing New Work Opportunities and Career Paths. Link.
Tuomi, A., Salonen, V. (2023). Embracing Conversational AI in the Classroom. Link.
Tuomi, A., Ascenção, M.P. (2023). Looking for Algorithmic Transparency. Link.
Tuomi, A., Ascenção, M.P. (2023). Unpacking Data: GDPR Requests as a Way to Increase Algorithmic Transparency. Link.
Tuomi, A., Ascenção, M.P. (2022). Robotised On-Demand Delivery - Keeping Humans in the Loop. Link.
Tuomi, A., Ascenção, M.P. (2022). Sociomateriality of Platform Economy. Link.
Tuomi, A., Ascenção, M.P., Zainal Abidin, H. (2022). High Tech, High Touch, High Hospitality. Link.
Tuomi, A., Ascenção, M.P., Jianu, B. (2022). Algorithmic Management Grows More Common in Service Business. Link.
Tuomi, A. (2024). Katsaus ravintoloiden digitaaliseen myyntiin. Vitriini. Link.
Tuomi, A., Ascenção, M.P. (2024). Why Complain to a Chatbot? Link.
Tuomi, A., Ascenção, M.P. (2023). Digital Labour Platforms Providing New Work Opportunities and Career Paths. Link.
Tuomi, A., Salonen, V. (2023). Embracing Conversational AI in the Classroom. Link.
Tuomi, A., Ascenção, M.P. (2023). Looking for Algorithmic Transparency. Link.
Tuomi, A., Ascenção, M.P. (2023). Unpacking Data: GDPR Requests as a Way to Increase Algorithmic Transparency. Link.
Tuomi, A., Ascenção, M.P. (2022). Robotised On-Demand Delivery - Keeping Humans in the Loop. Link.
Tuomi, A., Ascenção, M.P. (2022). Sociomateriality of Platform Economy. Link.
Tuomi, A., Ascenção, M.P., Zainal Abidin, H. (2022). High Tech, High Touch, High Hospitality. Link.
Tuomi, A., Ascenção, M.P., Jianu, B. (2022). Algorithmic Management Grows More Common in Service Business. Link.
Interviews / Media
Yle (9/2024). Koneet johtavat jo meitä. Link.
Nova (7/2024). Uusi teknologia muuttaa ravintola-alaa (s. 11-12). Link.
Tiedon Silta (4/2024). Kuka meitä oikein johtaa? Algoritmit hallitsevat työtä alustataloudessa. Link.
Atria (10/2023). Robotiikka ja tekoäly tulevaisuuden ravintolan liiketoiminnan tukena. Link.
Menu (4/2023). Tekoäly hiipii keittiöihin (s. 52-55). Link.
Menu (2/2023). Pikaruoka monipuolistuu (s. 80-83). Link.
Vitriini (2022). Robotti voi pian kustomoida ravintola-annoksen sellaiseksi kuin asiakas toivoo. Link.
Menu (5/2020). Apua – robotti keittiössä (s. 74-75). Link.
Nova (7/2024). Uusi teknologia muuttaa ravintola-alaa (s. 11-12). Link.
Tiedon Silta (4/2024). Kuka meitä oikein johtaa? Algoritmit hallitsevat työtä alustataloudessa. Link.
Atria (10/2023). Robotiikka ja tekoäly tulevaisuuden ravintolan liiketoiminnan tukena. Link.
Menu (4/2023). Tekoäly hiipii keittiöihin (s. 52-55). Link.
Menu (2/2023). Pikaruoka monipuolistuu (s. 80-83). Link.
Vitriini (2022). Robotti voi pian kustomoida ravintola-annoksen sellaiseksi kuin asiakas toivoo. Link.
Menu (5/2020). Apua – robotti keittiössä (s. 74-75). Link.
